Frequently Asked Questions

We excel at custom sizing. We can produce rugs up to 25+ feet wide and accommodate any dimension or irregular footprint. We also advise on optimal sizing for challenging spaces.

Yes, we ship worldwide. We manage all logistics, documentation, and customs clearance. Shipping typically takes 1–3 weeks by air or 6–10 weeks by sea, depending on destination.

There is no minimum. We create a single custom rug with the same care and attention as an entire property commission. Every project begins with your vision.

Yes, within reason. Minor adjustments — colour refinements, pile height tweaks — can often be accommodated at no additional cost. Significant redesigns are discussed on a case-by-case basis.

We work closely with you through revisions until the sample is exactly right. If substantial changes are needed, we discuss all options — including redoing the sample or refining the direction.

Absolutely. We have dedicated relationships with interior designers and architects. We offer professional pricing, expedited timelines, direct consultation, and tailored project support.

We require a 50% deposit upon design approval, with the balance due before shipment. We accept wire transfers and cheques.

Walk-ins are welcome during business hours, but appointments are strongly recommended. Private showings allow our team to prepare samples specific to your project and provide personalised attention.